Terms & Conditions

By using Lockingood, you agree to these Terms. If you do not agree, please do not use the service. These terms apply to all users, including Vendors and publishers.

• We reserve the right to update these terms at any time, with prior notice.
• Continued use of the service after changes are introduced constitutes acceptance.

Terms of Service

1 Preliminary Provisions

1. The online service available at the website address https://lockingood.eu is operated by Forex-SoftProgramming Piotr Storożenko, with its registered office at:
   ul. Morwowa 27
   10-337 Olsztyn
   POLAND
2. These Terms are intended to outline the rules for Vendors using the Service and establish guidelines for using online services, as well as the conditions and procedures for concluding Distance Sales Agreements with the Vendor through the Service.

2 Definitions

1. Vendor – a natural person or a company that has an agreement with the Seller as part of the service offered by the Seller.
2. Seller — Forex-SoftProgramming Piotr Storożenko, based in Olsztyn, ul. Morwowa 27, postal code 10-337, NIP 7390515849, REGON 510439267.
3. Service — the online service provided by the Seller.
4. Distance Agreement — an agreement concluded with the Vendor within the framework of an organized system for concluding distance agreements (online), without the physical presence of the parties at the same time, using one or more means of distance communication up to the conclusion of the agreement.
5. Regulations / Terms — these rules applying to the services.
6. Order — a declaration of intent made by the Vendor using the Payment Form for the service, directly aimed at concluding a Service Sales Agreement with the Seller.
7. Pay for Service" Form - an interactive form available in the service that allows an order to be placed by selecting the products covered by the service and its duration.
8. Software licensing - the service offered by the Seller; the subscription that is the subject of the agreement between the Vendor and the Seller.
9. Licence Holder — a person or entity who uses the Vendor's product under a licence issued through the Online Service. The Licence Holder is not a party to the agreement between the Vendor and the Seller.
10. Sales Contract / Agreement — the Service sales contract concluded or to be concluded between the Vendor and the Seller via the Online Service.
11. Registration - the creation of an account in the database using the Seller's online service.
    An email address and password are required to create an account.
    Registration is free and necessary to use the service.
12. Database - a collection of data of registered Vendors along with information about the services they purchased, enabling the Seller to provide these services.

3 Contact with the Service

1. Seller's website address: https://forex-softprogramming.com.
2. Seller's email address: piotr.storozenko@forex-softprogramming.com
3. Seller's service: https://lockingood.eu
4. Service's email address: support@lockingood.eu

4 Technical requirements

1. To use the service, the following are required:
   a) an end-user device with Internet access and a web browser,
   b) an active email account
   c) enabled cookies

5 General information

1. To the maximum extent permitted by law, the Seller shall not be held liable for disruptions, including interruptions in the operation of the online service, caused by force majeure, unauthorized actions of third parties, or incompatibility of the online service with the Vendor's technical infrastructure.
2. Prices listed on the website are in EUR and are gross prices.
3. The Vendor is informed of the final amount to be paid for the Service on the "Pay for Service" form when placing an Order, including at the moment of expressing consent to be bound by the Sales Contract.

6 Rules for Placing an Order

1. Contact us and select the method of integrating your product with our service. Possible integration methods are described in the Help centre.
2. Upon completion of the integration, the administrator will grant you Vendor rights, enabling you to add your own products to the system and pay for subscriptions to license them.

7 Performance of the Sales Contract

1. To add their product to the Lockingood system, the Vendor uses the "Add New Product" form. Once added to the database, the product receives the status "created".
2. The Vendor purchases a service subscription to obtain the ability to license their product. Upon receipt of payment, the service changes the product status to "active", which allows the Vendor's Licence Holders to use the product based on the purchased licences.

8 The right to cancel the contract

1. The Vendor can stop the agreement at any time, just by changing the product status to 'archive' in the Vendor Panel.
2. Stopping the agreement immediately halts the servicing of all licences issued for that product.
3. The seller is not obliged to refund costs for any unused period.

9 Extrajudicial Methods of Handling Complaints and Pursuing Claims

1. Detailed information regarding the possibility for a Vendor to use extrajudicial methods of handling complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of poviat (municipal) consumer advocates, social organizations whose statutory task is consumer protection, Voivodeship Inspectorates of the Trade Inspection (Wojewódzkie Inspektoraty Inspekcji Handlowej), and on the following websites of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
2. The Vendor has the following exemplary options for using extrajudicial complaint handling and redress mechanisms:
   a. the Vendor has the right to appeal to a permanent consumer arbitration court, as referred to in Article 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws / Dziennik Ustaw of 2014), to resolve a dispute arising from the agreement concluded with the Seller,
   b. the Vendor has the right to appeal to the voivodeship inspector of the Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on the Trade Inspection (Dz. U. of 2014, item 148, as amended), with a request to initiate mediation proceedings for an amicable settlement of the dispute between the Vendor and the Seller.
   c. the Vendor may also obtain free assistance in resolving a dispute between themselves and the Seller by utilizing the free help of a poviat (municipal) consumer advocate or a social organization whose statutory tasks include consumer protection (e.g., the Consumers' Federation, Association of Polish Consumers).

10 Personal Data in the Online Service

1. The administrator (controller) of the Vendor's personal data collected through the Online Service is the Seller. The rules governing the processing of the Vendor's personal data — including purposes, legal bases, retention periods and applicable rights — are set out in detail in the Privacy Policy, available at https://lockingood.eu/files/privacy-pl.pdf (Polish version) and on this page (English version), which forms an integral part of these Terms.
2. To the extent the Vendor processes personal data of their own Licence Holders through the Online Service — in particular a Licence Holder's email address and device identifiers linked to licence activation — the following provisions on data processing apply.
3. Data processing arrangement (Art. 28 GDPR). The Vendor, as the controller of their Licence Holders' personal data, instructs the Seller to process that personal data to the extent necessary to provide the Service, on the terms set out below. The Vendor's acceptance of these Terms also constitutes the conclusion of a data processing agreement between the Vendor and the Seller.
4. Subject-matter and duration: the processing covers personal data handled in connection with issuing, verifying and administering licences for the Vendor's products, and lasts for as long as these Terms remain in force between the Vendor and the Seller.
5. Nature and purpose: the processing is technical in nature and includes issuing licences, verifying device activations, sending expiry notifications, and retaining data necessary to prevent licence abuse (as described in the Privacy Policy).
6. Type of data and data subjects: the data processed consists of the Licence Holder's email address and technical identifiers of the device on which the licence was activated; the category of data subjects is the Vendor's Licence Holders.
7. Seller's obligations as processor. The Seller undertakes to: (a) process the data only to the extent and for the purpose necessary to provide the Service to the Vendor, in accordance with the Vendor's documented instructions arising from these Terms; (b) apply appropriate technical and organisational security measures; (c) ensure that persons authorised to process the data are bound by confidentiality; (d) engage further sub-processors only on the basis of the Vendor's general authorisation given by accepting these Terms — the current list of sub-processors is set out in the Privacy Policy (currently: OVHcloud for hosting); (e) assist the Vendor, to the extent technically possible, in meeting their GDPR obligations towards Licence Holders; and (f) upon termination of the services covered by these Terms, delete or return the processed data at the Vendor's request, unless retention is required by law (see the abuse-prevention exception in the Privacy Policy).
8. Vendor's rights as controller. The Vendor has the right to obtain information from the Seller about how the entrusted data is processed.
9. Vendors have the right to access and correct the content of their own data, as described in the Privacy Policy.
10. Providing personal data is voluntary; however, failure to provide the personal data specified in these Terms as necessary to conclude a Sales Contract will result in the inability to conclude it.

11 Right of Withdrawal for Sole-Trader Vendors

1. The right of withdrawal described in this section applies only to a Vendor who is a natural person running a sole proprietorship, where the Sales Contract does not have a professional character for that person — assessed in particular by reference to the scope of business activity disclosed in the CEIDG register (Art. 7aa of the Polish Act on Consumer Rights). This right does not apply to Vendors operating as a company, nor to natural persons for whom entering into the Sales Contract is directly related to their professional activity (in particular, activity involving the development, distribution or sale of software).
2. A Vendor described in paragraph 1 has the right to withdraw from any Sales Contract concluded at a distance within 14 days of its conclusion, without giving a reason — this applies both to the first subscription purchase and to each subsequent purchase of a subscription period, each of which is treated as a separate Sales Contract.
3. Before making payment, every Vendor — regardless of legal form — will be asked to expressly request that performance of the Service begin before the withdrawal period expires, and to confirm they understand that, in the event of withdrawal, they will be required to pay for services already performed up to the point of withdrawal (Art. 32a of the Polish Act on Consumer Rights).
4. Where a Vendor described in paragraph 1 exercises the right of withdrawal after performance of the Service has begun, the Seller will refund the amount paid, less the value of the service already performed up to the point of withdrawal, calculated proportionally to the duration of the subscription period covered by the withdrawal.
5. Section 8(3) of these Terms (no refund for any unused period) does not apply to the extent it would conflict with the right of withdrawal available to a Vendor under this section.

12 Final provisions

1. The Seller reserves the right to make changes to the Terms of Service for important reasons, namely: changes in legal regulations, changes in methods of payment and delivery — to the extent that these changes affect the implementation of the provisions of these Terms. The Seller shall inform the Vendor of any changes at least 7 days in advance.
2. In matters not regulated by these Terms, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on Providing Services by Electronic Means; the Act on Consumer Rights; Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and the Polish Act of 10 May 2018 on the Protection of Personal Data.
3. The Vendor has the right to use extrajudicial methods of handling complaints and pursuing claims. For this purpose, they may file a complaint via the EU online ODR platform available at: http://ec.europa.eu/consumers/odr/.
4. The Service's offer does not constitute advice or recommendation within the meaning of the Regulation of the Minister of Finance of 19 October 2005 (Journal of Laws of 2005, No. 206, item 1715) concerning information constituting recommendations regarding financial instruments, their issuers or providers.

You are responsible for maintaining the security of your account:

• Keep your credentials confidential and do not share them.
• Notify us immediately of any unauthorized access.
• You are responsible for all activity under your account.

All payments are processed securely through Stripe:

• Subscription fees are charged at the time of purchase.
• A service term is a fixed number of days, not a calendar month: "1 month" is always 30 days, "3 months" is always 91 days, "6 months" is always 183 days, and "1 year" is always 365 days, regardless of how many days the calendar months it overlaps actually have.
• All prices are shown in EUR and are inclusive of applicable taxes.
• Subscriptions are non-refundable once activated, except where the right of withdrawal described in Section 11 of the Terms & Conditions applies to sole-trader Vendors.
• An invoice for your payment is available on request via Fakturownia.
• You will be notified before your subscription expires.

If you have any questions about these Terms & Conditions:

• Visit our Contact section to reach our team.
• We aim to respond to all enquiries within 2 business days.