❓ Help Center

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🚀
Getting Started
Basics & first steps

Welcome! Here is how to quickly get started with the application:

  • Sign up by entering your email address and password, then confirm them.
  • Log in using your credentials on the login page.
  • Use the left sidebar to navigate between sections.
  • Your profile and settings are available in the menu in the top-left corner.
💡 Tip: Bookmark this Help page so you can return quickly anytime.
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How to Use the Menu
Navigation & sidebar

The sidebar on the left contains all the main sections of the application:

  • About us — Overview panel.
  • Help — The page you are currently reading.
  • Contact — Contact details for our service.
If you are logged out:
  • Manage Your Account — Manage your account settings.
    • Log In — Log in to your account.
    • Sign Up — Register a new account.
    • Send Temporary Password — If you forgot your password, use this option to send a temporary password to your email.
If you are logged in:
  • ** Vendor Panel — Manage Vendor program accounts.
    • ** Program Statistics — View license statistics for your programs.
    • ** Manage License
      • ** Create License — Set up your program license for a customer.
      • ** Reset License Activations — Reset license activations for a customer.
      • ** Add Activation — Increase the number of allowed license activations for a selected user.
    • ** Manage Program
      • ** Add New Program — Add a program to the licensing system.
      • ** Freez Program — Pause service for the selected program.
      • ** UnFreez Program — Restore service for the selected program.
      • ** Archive Program — Move the selected program to the archive.
    • ** Edit Company Details — Edit your company information.
    • ** Pay for service — Make a payment.
  • * My licenses — Customer license statistics.
  • Manage your account — Manage your account settings.
    • Change password — Change your password.
    • Log Out — Log out of your account.
    • Delete Account — Delete your account.
📌 Legend
* Available to all registered users.
** Available after obtaining a Vendor program account.
💡 Tip: The menu is always visible so you can switch sections at any time.
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Frequently Asked Questions
Common questions & answers
I forgot my password. What should I do? â–ŧ
Go to Manage your account → Send Temporary Password. Enter your registered email address, and a temporary password will be sent to you. After logging in, immediately change your password in Manage your account → Change Password.
How can I create a Vendor account? â–ŧ
Contact the administrator to find out the details of integrating your program(s) with Lockingood. The administrator will then set up a Vendor account for you.
How can I integrate my program with the Lockingood system? â–ŧ
We offer 3 integration options:
  • The Program Vendor delivers the program code to us. We identify critical points in the code and create a DLL to which we move the functions from those points. We add the license management code and deliver the final code along with all DLLs.
  • The Program Vendor points out the critical points and provides information about the functions they want to hide in the DLL. We create the DLL and provide information on which DLL functions should be included in the code. We deliver all DLLs necessary for proper operation.
  • We provide the Program Vendor with REST API endpoints that should be included in the DLL for the system to function correctly. The Vendor programs the DLL at their own risk.
If the Program Vendor chooses the Premium plan, we will jointly decide which functions should be hidden on the server, and we will take care of it.
How do I add my program? â–ŧ
Go to Vendor Dashboard → Manage Program → Add New Program. Fill in the program details. Choose whether you want to pay now or later, and confirm.
If you selected "Pay later", you will receive a notification once the program is successfully added to the system. You can purchase the program service subscription in the Vendor Dashboard → Pay for the service section.
If you selected "Pay now", you will be redirected immediately to the Stripe payment system after adding the program.
Once the system receives the payment information, it will immediately allow customers to use the subscriptions they purchased from the Program Vendor.
How can I change program details? â–ŧ
Go to Vendor Dashboard → Manage Program → Update Program. Select the program you want to modify from the list. The system will load the current program settings, which you can modify:
  • - description
  • - number of trial days
  • - number of activations
After entering the new data, confirm the changes.
What happens when I freeze (pause) a program? â–ŧ
Freezing a program blocks the activation of new licenses for that program. Previously issued licenses for this program will no longer be supported. You can unfreeze the program at any time.
What happens when I deprecate a program? â–ŧ
Deprecating support for a program means that new license activations for this program will be suspended. This change does not affect licenses that have already been activated by customers. This change cannot be undone. You can only change the program status from "deprecated" to "archived".
How do I manually issue a license to a customer? â–ŧ
Go to Vendor Dashboard → Create License. Select your program, enter the customer's email, and set the subscription duration. The customer will automatically receive information about the created license.
How do I reset a customer's license activations? â–ŧ
Go to Vendor Dashboard → Manage License → Reset License Activations. Select the program, then find the customer's email on the list. Click "Reset" to clear their activation count.
How can I add an activation to a customer's license? â–ŧ
Go to Vendor Dashboard → Manage License → Add Activations. Select the program, then find the customer's email on the list. The system will load the current activation status. Enter the amount you want to increase it by and confirm.
How can I pay for the service? â–ŧ
Go to Vendor Dashboard → Pay for service. Choose whether you want to pay for all your programs or just one. Select the subscription period. If you selected all programs, all programs with an Active status will be added to the fee. After clicking "Proceed to Payment", you will be redirected to the Stripe payment page.
What information will I receive in the statistics program? â–ŧ
After loading the information about your programs, the table will contain the following columns:
  • - program name - the name of the program
  • - state - the current state of the program
  • - program expiration - the date until which the subscription for this program is paid
  • - guaard - the type of protection plan
  • - total - the total number of licenses issued for this program
  • - active – the number of licenses that have not yet expired
  • - commercial – the number of paid licenses among the active ones
  • - max. expiration – the latest expiration date among active licenses
  • - prolong cost – the subscription cost for this program for 1 month
  • - license price – enter the price at which the vendor sells a monthly subscription for this program
  • - money – revenue from subscription sales
  • - profit – the difference between the revenue earned and the renewal cost
After entering the license prices for all programs, press the "Calculate"" button in the bottom-right corner, and the profit for each program individually, as well as the total profit, will be calculated. If you want to save this information, select the file format and press "Download".
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Contact Support
Get help from our team

Get help from our team. If you can't find the answers here, our support team is ready to help:

  • Visit the Contactspage to send us a message.
  • Describe your issue in as much detail as possible.
  • Phone/WhatsApp support is available Monday to Friday, 9:00 AM to 5:00 PM GMT
💡 Tip: Include screenshots when reporting a problem — it speeds up the resolution.